The Skeptical Informer, December 2009, Volume 3, No. 10
The newsletter of the IT Skeptic. All the IT skeptical news that is fit to print... and then some!
Features
Playing "bush lawyer", I have been tracking down the terms under which OGC control the copyright to ITIL (discussed here recently). And it makes an interesting little story: ITIL was almost free. And I think maybe PRINCE2 is.
Every year the IT Skeptic website starts the New Year with our Awards. (You can see past years' awards here). This year we have quite a few, and even more than most years OGC seems to have swept the field:
Dear Wiz
The auditor pinged us for not creating a problem record every time we have a major incident. I've been through ITIL V3 and ISO20000 and I can't find anything that says we should. What do you think?
P***ed Off
A BOKKED post three months ago drew a lot of attention. It was about the disconnect between Incident and Problem Management in ITIL V3 Service Operation. [See also the ITIL Wizard stirring the pot about Major Incidents] I've just discovered a response to that post which has popped my brain with its simplicity and clarity
During two ITSM consulting engagements recently, I was reminded of a fundamental fact about ITIL – it works.
We stridently criticise ITIL – few more than me – because we want it to be better, and there is room for that, but we would not waste the breath and effort if it was not worth it. ITIL works. It is a useful tool.
It seems to me that the technoid's obsession with over-analysing and chasing perfection - what I call ETF: Excessive Technical Fastidiousness - is often applied to the definition of services.
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